Faq

How long does processing and shipping take?

All orders are processed within 1-3 business days. Shipping times vary by destination. Once your order ships, you will receive a confirmation email with tracking information. Please allow additional time for delivery during peak seasons or holidays.

What are your shipping destinations and costs?

We offer worldwide shipping. Shipping costs are calculated at checkout based on your location and the selected delivery method. You can view the exact cost before completing your purchase.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate changes if your order has not yet entered the fulfillment process.

What is your return and exchange policy?

We accept returns and exchanges for unworn, unwashed items with original tags attached within 30 days of delivery. The customer is responsible for return shipping costs unless the item is defective or incorrect. Sale items are final sale and cannot be returned.

How do I initiate a return or exchange?

To start a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and the return address.

How long does it take to receive a refund?

Once we receive your returned item and inspect it, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or card issuer to post the refund to your account.

How do I find the right size for dresses, skirts, or shorts?

Each product page includes a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles.

Are the colors of the products accurate in the photos?

We make every effort to display product colors as accurately as possible. However, due to differences in monitor calibrations and lighting conditions, the actual color may vary slightly from what you see on your screen.

How should I care for my garment?

Care instructions are listed on the product page and on the label inside each garment. Please follow these instructions to maintain the quality and longevity of your item.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as indicated at checkout. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with an issue not covered here?

For any other questions or concerns, our dedicated customer support team is here to help. Please reach out to us via email at [email protected]. We aim to respond to all inquiries within 24-48 business hours.